MeetConvert – Customer Support

This page describes how to get help with MeetConvert, the automated B2B meeting-campaign platform for Microsoft Dynamics 365 and Microsoft Teams built and supported by PowerData Dynamics UG (haftungsbeschränkt).

How to reach us

For any question about installing, configuring, or using MeetConvert — including bug reports and feature requests — contact our support team directly:

What to include in your request

To help us resolve your issue as quickly as possible, please include:

  • Your organization name and Dynamics 365 environment (tenant) URL;
  • The MeetConvert version, if known;
  • A clear description of the issue or question, including steps to reproduce it if it’s a bug;
  • Screenshots or screen recordings where relevant.

Support hours and response times

Our support team is available Monday to Friday, 9:00–17:00 CET/CEST, excluding German public holidays. We aim to acknowledge every support request within one (1) business day, and to provide an initial assessment or resolution within two (2) business days for standard issues. Issues that affect core functionality for your whole organization are prioritized and handled as quickly as possible.

Support Scope

Standard support includes:

  • Installation assistance
  • Configuration guidance
  • Product defect investigation
  • Product usage questions
  • Feature requests

Standard support does not include:

  • Custom development
  • Customer-specific integrations
  • Microsoft platform administration
  • Third-party software support

Support Severity Levels

Severity 1 – Critical
The service is unavailable or a core business process is significantly disrupted for multiple users.
Target response: Within 4 business hours.

Severity 2 – High
Major functionality is impaired but a workaround exists.
Target response: Within 1 business day.

Severity 3 – Standard
General questions, minor defects, or usability issues.
Target response: Within 2 business days.

Severity 4 – Enhancement Request
Feature requests or product improvement suggestions.
Target response: As part of normal product planning activities.

Technical Requirements

MeetConvert requires:

  • Supported Microsoft Dynamics 365 environment
  • Supported Microsoft Teams environment
  • Appropriate Microsoft licensing
  • Internet connectivity to Microsoft cloud services

Supported Browsers

  • Microsoft Edge (latest versions)
  • Google Chrome (latest versions)

Service Dependencies

MeetConvert depends on the availability of Microsoft Dynamics 365, Microsoft Teams, Microsoft Graph, Dataverse, and related Microsoft cloud services. Service interruptions affecting those services may impact MeetConvert functionality.

Documentation and Resources

Additional documentation, release notes, and product information are available through:

  • Product documentation
  • Product release notes
  • Data Protection Policy
  • Terms of Use

Security Reporting

Security vulnerabilities may be reported to:
contact@powerdatadynamics.com

Related resources

You can find more information about MeetConvert on the MeetConvert product page, and about how we handle personal data in our Data Protection Policy. Use of MeetConvert is governed by our Terms of Use.

Publisher

PowerData Dynamics UG (haftungsbeschränkt)
Kobergerstrasse 67
90408 Nuremberg, Germany