This page describes how to get help with SalesGuard, the Microsoft Dynamics 365 pipeline-governance app built and supported by PowerData Dynamics UG (haftungsbeschränkt).
For any question about installing, configuring, or using SalesGuard — including bug reports and feature requests — contact our support team directly:
To help us resolve your issue as quickly as possible, please include:
Our support team is available Monday to Friday, 9:00–17:00 CET/CEST, excluding German public holidays. We aim to acknowledge every support request within one (1) business day, and to provide an initial assessment or resolution within two (2) business days for standard issues. Issues that affect core functionality for your whole organization are prioritized and handled as quickly as possible.
Standard support includes:
Standard support excludes:
Severity 1 – Critical
Core SalesGuard functionality unavailable for multiple users.
Target response: Within 4 business hours.
Severity 2 – High
Major functionality impaired but business operations can continue.
Target response: Within 1 business day.
Severity 3 – Standard
Minor issues, questions, or documentation requests.
Target response: Within 2 business days.
Severity 4 – Enhancement Request
Feature requests and product suggestions.
Target response: Reviewed during product planning cycles.
SalesGuard is designed for supported Microsoft Dynamics 365 environments and Dataverse platforms.
SalesGuard relies on Microsoft Dynamics 365, Dataverse, and related Microsoft cloud services. Availability of those services may affect SalesGuard functionality.
Additional resources include:
Security concerns may be reported to:
contact@powerdatadynamics.com
You can find more information about SalesGuard on the SalesGuard product page, and about how we handle personal data in our Data Protection Policy. Use of SalesGuard is governed by our Terms of Use.
PowerData Dynamics UG (haftungsbeschränkt)
Kobergerstrasse 67
90408 Nuremberg, Germany